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Home / FAQs

FAQs

PRODUCTION TIME:

All items from Silverbrook Studios are hand crafted with precision and can take between 2-14 business days to complete.  You will find Items listed on the website as follows:

  • Ready To Ship  - will be shipped within 3 business days.  These items will typically be listed with Inventory on Hand Qty.
  • Made To Order - Sterling Silver - Will be shipped within 7 - 14 business days.
  • Made To Order - Gold Vermeil - Will be shipped within 21-28 business days. 
  • Custom Order - Will be shipped within 14 - 21 business days from your final design approval.

NOTE:  These Times can become extended during the Holiday Shopping season.

PAYMENT:

  • All prices are listed in US dollars and we securely processes all major credit cards and Paypal payments.  Our website and credit card payment processing is hosted by Shopify and complies with the highest level of Payment Card Industry (PCI) standards. 

 PRODUCT CARE:

  • Oxidized silver jewelry is meant to naturally polish over time with regular wear. The jewelry will end up with a beautiful antique finish. Re-oxidiation services are available for a small fee. Please contact us for more information regarding this. 
  • Polished silver jewelry will tarnish over time and develop patina.  Periodic cleaning with a jewelry polishing cloth will keep silver jewelry white. 
  • Never use harsh chemicals such as a jewelry cleaning solutions to clean your jewelry.  A soft bristled toothbrush, warm water and dish soap can help remove light residue from silver jewelry.
  • When possible it is a good idea to avoid wearing jewelry while swimming, showering and sleeping.
  • Silverbrook Studios offers repair and refinishing if your jewelry becomes worn or damaged.  Please contact us for more information regarding this service.

GOLD VERMEIL INFO:

  • I use 14kt gold for all of my vermeil pieces. 
  • Vermeil is defined as a thick layer (2.5 microns) of gold plated over solid sterling silver.
  • There are no base metals to turn your skin green.
  • It is much less likely to wear away than traditional gold plating. 
  • Your piece is made up of all precious metals. 
  • Get the look of gold for a fraction of the price. 
  • Clean with a polishing cloth, like Sunshine Polishing Cloths. 
  • When possible it is a good idea to avoid wearing jewelry while swimming, showering and sleeping.

     RETURNS:

    • Silverbrook offers a 100% satisfaction guarantee on all of our jewelry. 
    • If you wish to make a return please contact us within 14 days of receiving your order.
    • Items must be returned with the original packaging and in brand new, un-worn  condition. We not accept returns that do not meet these criteria and will with a note explaining our position.  Should the item be damaged in shipping or had a makers defect (meaning the damage didn't come from regular wear) a refund will be given. 
    • Items that have been damaged due to regular wear can not be returned.
    • Refunds will be issued within 5 business days of receiving and inspection of the returned items.